Terms of Service

Last updated: 9 August 2026

1. Introduction & Acceptance

1.1. These Terms of Service (the “Terms”) govern your access to and use of the Plumar platform — software for video production available at plumar.ai and app.plumar.ai (the “Service”). Subscriptions purchase access to the software and its compute resources, not the sale of any individual piece of content.

1.2. The Service is operated by Individual Entrepreneur Daniil Kudinov (ინდივიდუალური მეწარმე დანიილ კუდინოვ) (Registration No. (NAPR): B26394689, Taxpayer ID: 345848782, Selim Khimshiashvili St. 20, Batumi, Georgia) (“Plumar”, “we”, “us”).

1.3. By creating an account or using the Service you confirm that you are at least 18 years old and agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

2.1. “Platform” — the cloud software (SaaS) provided by Plumar for video production workflows: scene planning, storyboarding, shot breakdown, preparation and processing of visual and audio material, and assembly of the result. Certain Platform features are powered by machine-learning technology. “Input” — text, images, audio or other materials you submit. “Output” — content generated by the Platform from your Input. “Frames” — the internal accounting unit consumed when you use the Platform’s compute features. “Subscription” — a plan defining features, limits, term and price. “AI Providers” — third-party foundation-model providers whose models process Inputs to produce Outputs.

3. The Service & License

3.1. Subject to these Terms and your active Subscription, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your own creative and business purposes.

3.2. We may add, change or discontinue features. We may set and change technical limits (rate limits, Frame costs, resolution, duration).

4. Machine-Learning Features — Transparency & Accuracy

4.1. The Platform uses generative artificial intelligence. AI systems are probabilistic and may produce inaccurate, unexpected, offensive or non-unique results — including so-called “hallucinations”. This is a known characteristic of the technology.

4.2. Output is provided “as is”. We do not warrant that Output is accurate, unique, free of similarity to other content, or fit for a particular purpose. You decide what to request and what to publish, and you are responsible for the lawfulness of your Output and for clearing any third-party rights (see our Acceptable Use Policy). We operate automated and human content-safety controls and block prohibited requests, but such controls cannot be exhaustive.

4.3. In accordance with applicable transparency rules (including the EU AI Act), content produced by the Platform is AI-generated. You are responsible for labelling or disclosing AI-generated content where required by the laws applicable to you.

5. Intellectual Property

5.1. Your Input. You retain all rights you hold in your Input. You grant us a limited licence to process your Input solely to operate the Service and produce Output for you.

5.2. Your Output. As between you and us, and to the extent permitted by law and by our AI Providers’ terms, you own the Output you generate and may use it for lawful personal and commercial purposes. We do not claim ownership of your Output.

5.3. No guarantee of exclusivity or protectability. Because AI models are non-deterministic and shared, similar Output may be generated for other users. In some jurisdictions works created without sufficient human authorship may not be eligible for copyright protection. We make no representation that Output is exclusive to you or protectable by copyright.

5.4. Our IP. The Platform, its software, interfaces, models integration, templates and branding are and remain our property or that of our licensors. Nothing in these Terms transfers our IP to you.

6. Acceptable Use

6.1. You must not use the Service to: (a) violate any law or third-party right; (b) create content depicting a real person’s face or likeness without that person’s consent; (c) create deceptive deepfakes, non-consensual intimate imagery, or content that impersonates others to deceive; (d) generate content that is sexual involving minors, that incites violence or hatred, or that is otherwise unlawful; (e) infringe intellectual-property or publicity rights; (f) attempt to bypass safety measures, “jailbreak”, reverse-engineer, or misuse the models or Platform; (g) resell or provide the Service to third parties except as expressly permitted.

6.2. We may suspend or terminate access, and remove content, for violations, without refund.

7. Your Representations & Indemnity

7.1. You represent and warrant that you hold all rights, consents and permissions necessary for your Input (including rights and consents for any real person’s face or likeness you upload) and for your use of the Output.

7.2. You will indemnify and hold us harmless from any claim, loss or expense arising out of your Input, your Output, your use of the Service, or your breach of these Terms or applicable law.

8. Third-Party AI Providers & Sub-processors

8.1. The Platform relies on third-party AI Providers (foundation-model providers) and infrastructure providers that process Inputs and Outputs on our behalf to deliver the Service. By using the Platform you acknowledge such processing. Categories of sub-processors and how personal data is handled are described in our Privacy Policy.

9. Subscriptions, Frames & Payments

9.1. Paid plans are billed in US dollars via our payment processor. Prices, Frame allowances and plan features are shown at checkout.

9.2. Subscriptions renew automatically for successive periods unless cancelled before renewal. You can cancel auto-renewal at any time in your account; access continues until the end of the paid period.

9.3. Frames are an internal unit of account and have no cash value. They are non-transferable, non-exchangeable for money and cannot be reloaded or redeemed.

9.4. Frames expire, and the term depends on how you got them:

• Included in your subscription — valid until the end of the paid period. Unused Frames do not roll over.
• Purchased separately — valid for 90 calendar days from the date of payment.
• Granted (bonuses, referral payouts in Frames, gifts) — valid for 90 calendar days from the date of the grant.

9.5. The term runs continuously from payment or grant and is not paused. Without an active subscription you cannot spend Frames, but the term keeps running: resubscribe before it ends and the balance is available again; let it end and the Frames are forfeited.

9.6. Frames are consumed in this order: subscription Frames first, then any balance carried over from before expiry terms were introduced, then purchased Frames, and granted Frames last — so that whatever expires soonest is used first.

9.7. We notify you at least 7 calendar days before expiry and again 1 day before, both in the Platform and by email to the address on your account. Current expiry dates for each type are shown in your wallet.

9.8. Expired Frames are forfeited, cannot be restored and are not refundable, except where required by law. Refunds under clause 10 apply only to Frames that have not expired.

9.9. We may change the periods in 9.4 going forward. A change never shortens the term of Frames already paid for or granted.

10. Refunds & Right of Withdrawal

10.1. Immediate access & waiver. The Service is digital content supplied immediately upon payment. By completing a purchase you expressly request immediate performance and acknowledge that you thereby lose your statutory right of withdrawal once performance has begun, to the extent permitted by applicable consumer law (including Directive 2011/83/EU, Art. 16(m) for consumers in the EU/EEA).

10.2. Voluntary refund. Notwithstanding 10.1, we refund your first purchase in full within 14 days if you have not spent any Frames from that purchase. Write to support@plumar.ai from the email of your account.

10.3. Renewals of an existing Subscription are not covered by 10.2: cancel auto-renewal before the renewal date to avoid the charge. Beyond 10.2, amounts paid are non-refundable except where mandatory law requires otherwise.

10.4. Contact us before your bank. If something went wrong with a payment, write to support@plumar.ai first — we answer within 3 business days and fix genuine errors. Chargebacks filed without contacting us may lead to suspension of the account while the dispute is investigated.

10.5. We may change prices for future periods with notice; changes do not affect the current paid period.

11. Disclaimers & Limitation of Liability

11.1. The Service and all Output are provided “as is” and “as available”, without warranties of any kind, to the maximum extent permitted by law.

11.2. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill.

12. Termination

12.1. You may stop using the Service at any time. We may suspend or terminate your access for breach of these Terms or where required by law. Sections that by their nature should survive (IP, disclaimers, liability, indemnity, governing law) survive termination.

13. Governing Law & Disputes

13.1. These Terms are governed by the laws of Georgia, without regard to conflict-of-laws rules. Disputes are subject to the competent courts at the seat of Plumar, unless mandatory consumer-protection law of your country of residence provides otherwise.

14. Changes, Severability & Entire Agreement

14.1. We may update these Terms. Material changes will be notified via the Service or email. Continued use after the effective date constitutes acceptance.

14.2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be enforced to the maximum extent permitted by law or replaced by a valid provision that most closely reflects its original intent.

14.3. Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject. Nothing in these Terms limits mandatory consumer-protection rights available to you under the law of your country of residence.

15. Contact

15.1. Questions about these Terms: support@plumar.ai. Legal notices: legal@plumar.ai.

15.2. Operator: Individual Entrepreneur Daniil Kudinov (ინდივიდუალური მეწარმე დანიილ კუდინოვ). Registration No. (NAPR): B26394689. Taxpayer ID: 345848782. Registered address: Selim Khimshiashvili St. 20, Batumi, Georgia.